1. About IndiaSouvenirs

IndiaSouvenirs is an online store offering authentic Indian products. We are committed to ethical sourcing and social impact. 10% of every sale is donated to our NGO work, providing free education to children and women in Delhi and Haryana through the UmVi Foundation.

2. Products & Availability

• All products are carefully selected and sourced from local artisans and suppliers.

• As many items are handcrafted, slight variations in color, size, or finish may occur. These are part of the uniqueness of handmade products.

• Product availability is subject to stock at the time of order.

3. Pricing & Payments

• All prices are listed in Indian Rupees (INR) unless stated otherwise.

• Prices are inclusive of applicable taxes unless mentioned.

• We accept payments through secure online payment gateways.

• IndiaSouvenirs does not store your payment or card details.

4. Shipping & Delivery

• We currently ship within India. International shipping may be added in the future.

• Orders are typically dispatched within 3–7 working days, unless otherwise mentioned.

• Delivery timelines may vary depending on location and courier service.

• Shipping charges, if applicable, will be shown at checkout.

• Once shipped, tracking details will be shared where available.

5. Returns & Exchanges

Due to the nature of our products and small-scale sourcing:

• Returns or exchanges are accepted only for damaged or incorrect items.

• Any issue must be reported within 48 hours of delivery, along with clear photos.

• Items must be unused and in original packaging.

• Custom-made or discounted items are non-returnable unless damaged.

To report an issue, please contact us via the details provided on our website.

6. Cancellations

• Orders can be cancelled before dispatch by contacting us as soon as possible.

• Once an order has been shipped, cancellation is no longer possible.

7. Social Impact Commitment

• 10% of every sale goes directly to educational initiatives run by UmVi Foundation.

• Donations are pooled and used for free education programs for children and women.

• Purchases are not tax-deductible unless explicitly stated.

8. Privacy Policy

• We respect your privacy and only collect information necessary to process your order.

• Personal data such as name, address, and contact details are never sold or shared with third parties except delivery partners.

• Payment information is handled securely by third-party payment providers.

9. Intellectual Property

• All content on this website, including images and text, is the property of IndiaSouvenirs unless stated otherwise.

• Unauthorized use or reproduction is not permitted.

10. Contact Information

For any questions, concerns, or support:

• Please use the Contact Us form on our website.

• We aim to respond within 1–2 working days.

IndiaSouvenirs - Shop Policy